Our booking process starts with the first contact, which can be made via phone, email, or a request form available on our page. We ask you to relay all the necessary information about your trip, so we can better assist you. BCS Travel’s representative will reply with a service estimate which you can edit if necessary.
Yes. We know that last-minute situations happen when we least expect, so we will do our best to accommodate withing our charter bus rentals. All you have to do is inform us of your travel needs as soon as possible.
We need to know everything about the itinerary you desire: date, time, and place for us to pick up your travel group, and the same information about the places you want to visit.
We also need the number of passengers in the group. That will allow us to offer you the best charter bus rentals.
Our charter bus company specializes at working with corporate clients, such as companies and travel agencies. However, we are more than open to private clients as well. We will offer top-notch service no matter what type of client you are.
For trips done from May to October, we recommend booking up to two months in advance. For trips done from November to April, it is easier for BCS to book your trip even if you contact us on a short notice.
Then again, we encourage you to contact us in all cases. We will always be glad to try and book your trip. Since our services are highly flexible, we could work around by offering alternative packages to execute what you need despite providing the service on a short notice.
Of course! BCS has a vast experience in charter bus rental for large groups. Part of that is our huge network of partners, so we can ensure that we will have enough vehicles available to your group.
The most accurate answer we could give you at this point is that we will do our very best to make it possible. We just need you to inform everything you need in detail at the time you fill the request form. Our agent will analyze your needs and find the best way we can offer to meet them using the resources of staff and fleet we currently have.
The service estimate we provide comes with an itemized division of the amount you pay. That list includes the hourly cost of the bus, the driver’s service, the maintenance fee, and other occasional fees such as tolls. Our goal is to present one final price so you will have no surprises on your trip.
The estimate depends on multiple factors. Some of them are the duration of your trip, the date you select, and the number of passengers, but there are other ones to consider as well. The best way to learn the price of your trip is by contacting us, whether by phone, email, or our request form.
We surely do. In fact, that is one of the reasons why we ask you to fill your online request form with as much detail as possible. We will make sure to offer the lowest price we can for your bus charter.
Our charter bus company calculates prices based on the type of service you request, as well as seasonal availability, and the number of other trips already booked. If you book in advance (that means one month or earlier), we will be able to provide you with a discount.
Yes, there is. You can use bank transfer, credit card, or PayPal.
We surely do. As of now, we accept American Express, MasterCard, and Visa cards.
No, you do not. Whenever we agree with you on an estimate, everything is included. That means taxes, toll fees, tips, gratuities, and any other possible charge. We do that because we want you to have no surprises during your bus charter service. Then again, we want to hear from you. If the driver tries to charge you for anything on the trip or advertises other services, please inform us.
We only accept payment using banking systems because they are fast and secure ways. The exception we can make is to accept your payment as a money transfer using Western Union.
Unfortunately, this solution is not accepted at BCS.
Of course! All the necessary tax and toll charges for the entire trip are included in the estimated price. On the other hand, eventual entrance and parking fees are not included. We advise you to take a close look at the information we provide regarding which service fees are excluded from that estimate.
Once we confirm the reservation you have made, we will send you an invoice for payment. You can use bank transfer, credit card, or PayPal.
There are possibilities for that, indeed. For example, if you are a corporate client booking our services for an event, we can arrange for you to meet with our transportation manager prior to the service date. At that meeting, you will be able to see the bus as well.
BCS Travel offers multiple vehicle categories to meet your needs. Besides the regular coach buses of up to 56 passengers, we offer minibuses for up to 25, 35, 40 passengers, for example, as well as Sprinter vans up to 14 passengers. We generally decide ourselves which vehicle is more suitable to your group, but you can make special requests.
Sure! We have had corporate requests where the customer wanted all vehicles to be of the same brand or in the same color, for example. There was a case when they wanted leather seats, too. We will be happy to try and cater to requests like that.
The main point of us is the number of passengers. We have vehicles of multiple capacities, so we try to balance providing enough room for everyone (plus luggage) with keeping carbon dioxide emissions to a minimum.
Then again, all our vehicles fall into the high comfort category. Some are larger than others, but they all offer the same level of overall quality.
We take pride in keeping a modern fleet to offer in our bus tours. BCS only works with one to five-year-old minibus rentals.
Every time we choose the bus for a trip, we consider many factors. How many passengers will there, be, where are you going etc.
The best answer we can give is that you can simply relay your needs to our agent at the time you make your reservation. We will make sure to pick an appropriate vehicle.
In case of cancellation, the following fees apply according to the situation in our charter bus rental service:
Whenever you want to make changes to your service plan, the best course of action is to contact the transportation manager who BCS assigned to your service.
Make sure to explain details of what you need to be changed, and this person will do their best to accommodate your needs with topics such as driver availability and compliance with the local laws.
Feel free to inform us through the transportation manager who was assigned to your service. The sooner you do that, the more chances there will be for us to provide a new appropriate vehicle on time. Keep in mind that such changes may bring a revision on your service cost as well.
Changes can be made to your trip by calling your reservation expert. Depending on when you call and the changes you`re requesting, additional charges may be added to your rental.
If you ever need to make such changes, we ask you to contact your BCS Travel representative as soon as possible. We will always do our best to assist you, but this is a situation where we have to analyze each case individually. In some cases, the change may bring additional costs.
First of all, we would like you to know that such events are very rare. We make sure to regularly inspect our buses after each trip to ensure they stay in top shape.
Then again, if that ever happens, the driver will immediately contact our company. We have an extensive network of business partners, so we will be able to find a replacement vehicle in no time.
It depends on you, actually, because our bus charter is designed to be flexible. However, there are specific cases which we can explain better with the following items:
First of all, we will send you the driver’s name and mobile number on the evening prior to your service. If you cannot reach them before or during the trip, you can always use our 24/7 hotline to ask for assistance: you can call +1 814 300 8650 and we will help you.
BCS has a 24/7 direct phone line: +1 814 300 8650. You may call there whenever you need our support.
Then again, we advise you to check the confirmation email we send once your payment is received. It contains all the necessary information about your trip, including where to find the bus.
We'll ask you to contact BCS by calling +1 814 300 8650, so we can reply as fast as possible. Our transportation specialists will do their best to accommodate according to the new estimated date and time of your flight.
Unfortunately, flight delays can happen for a number of reasons that we cannot control. This event is quite common.
A simple idea you can consider is using a time buffer. For example, you can book the bus arrival for an hour after the arrival time of your flight. This way, you will have extra time in case your flight is delayed.
We have a tolerance period of 30 minutes. Your driver will wait for your group for that time as standard. However, we can discuss the possibility of a longer waiting time if you ask for that when you book your trip.
We'll ask you to contact us as soon as you can – the best way is by calling +1 814 300 8650. Our transportation specialists will do their best to accommodate according to the new estimated time of your flight.
Of course! We'll just ask you to send us an organized list with address and time for each person. Our specialists will plan the best routes to have everyone arrive at the destination on time.
In general, we recommend your travel group takes a medium suitcase (70/50/38 cm) plus a laptop bag or a small backpack (40/30/17 cm) per person. Now, if you are not sure that all the group’s luggage will fit in the bus, you can ask to speak with our travel advisor.
Of course! In that case, all you have to do is inform us of that special need at the time of your reservation. We need to know that with time so we can select an appropriate vehicle.
All you have to do is let us know. Make sure to mention that to our representative when you book your trip. We need that information with time so we can estimate which vehicle will be appropriate for your group.
Yes, but you will need to inform us of that as soon as possible. We will have to ask you what type of equipment you are going to bring, so we can provide a vehicle with enough room to comfortably seat your group and carry those objects.
Unfortunately, flight delays can happen for a number of reasons that we cannot control. This event is quite common.
A simple idea you can consider is using a time buffer. For example, you can book the bus arrival for an hour after the arrival time of your flight. This way, you will have extra time in case your flight is delayed.
We have a tolerance period of 30 minutes. Your driver will wait for your group for that time as standard. However, we can discuss the possibility of a longer waiting time if you ask for that when you book your trip.
We'll ask you to contact us as soon as you can – the best way is by calling +1 814 300 8650. Our transportation specialists will do their best to accommodate according to the new estimated time of your flight.
Of course! We'll just ask you to send us an organized list with address and time for each person. Our specialists will plan the best routes to have everyone arrive at the destination on time.
Of course! Part of our buses are properly equipped for that: they feature wheelchair lifts and offer regions with extra space in order to accommodate them. If your travel group features at least one person with special mobility needs, all you have to do is inform that at the time of your purchase. It will be a pleasure for us to use our resources to make sure that everyone has a pleasant trip.
We can make arrangements for that. All we ask is that you inform us of the age of all children that will travel with you. This way, we can install child seats of the appropriate type for all of them.
Sure. If you are not sure that you will be able to install it on the existing chair, feel free to contact us. We will do our best to assist you.
Enabling you to spend a great time with your best friend away from home is our pride and joy. We need to make some arrangements in order to safely transport your pet with you, but that is easy. All we want from you is to inform us of that once you submit your request form for us to arrange transportation.
Smoking is prohibited in all BCS Travel buses. Drinking alcohol is generally allowed according to the laws of each state. Make sure to comment about the latter with our representative when you book your trip, and we will make sure to assist wherever it is necessary.
Please call +1 814 300 8650 immediately. This is a 24/7 support line, so there will always be someone ready to assist you.
During that call, we'll ask you information about your trip and a detailed description of the lost object.
The cost of your trip, which is informed in your service estimate, includes the regular cleaning we perform on the vehicle right after your trip is finished. We will only make an extra charge if special cleaning is necessary, or in case there is damage done to the bus by any of the passengers.
While using any vehicle affects the environment, we can say that buses do that to the least extent. We have researched and found that bus trips emit less carbon dioxide per person than airplanes, trains, or even private cars. Our bus rental is the greenest option you can find these days.
BCS has partnerships with environmental organizations. Every time we complete a trip, we make a donation to have more trees planted in North America.
We provide the driver’s contact information beforehand. Therefore, if such an issue ever happens, you will be able to contact them directly. If you prefer, you can always reach our 24/7 line instead about your trip.
Feel free to send a message to our email address: [email protected]. We apologize in advance for the transportation logistics issue you are experiencing, but we will be happy to deeply analyze it and provide a solution.
The only person allowed to drive your charter bus is the professional driver who will be assigned to your group. They will operate the vehicle for the entire duration of your trip.
Of course! In our charter bus rental, every service is customized to that particular client. That is a special feature we take pride in offering. Besides, driving other people alongside would not be possible even if we wanted to do it: since our services are customized to every client, every travel group has an entirely unique travel itinerary.
You can call us at +1 814 300 8650 to book a charter bus trip or to discuss details of an existing reservation. While that is the fastest way, you can also opt for leaving us an email message at [email protected] or fill the request form available on our website.
BCS has a dedicated staff to take care of issues that happen the night before or during a trip. Feel free to write an email to [email protected] or call +1 814 300 8650 to inform us of the issue.
+1 814 300 8650
